Shipping policy
Delivery charges are calculated automatically during checkout according to the destination and are displayed before the order is completed.
1. Delivery charges and estimated times
- Mainland Spain and the Balearic Islands: €5. Estimated delivery within 3–4 working days from order confirmation.
- European Union: €15. Estimated delivery within 5–6 working days from order confirmation.
The stated delivery times are estimates and may be affected by order volumes, public holidays, periods of high demand or circumstances relating to the carrier.
2. Order preparation and tracking
Orders are normally prepared and dispatched on the next working day after confirmation.
Orders placed during weekends or public holidays will be processed on the next working day.
Once the order has been dispatched, you will receive a confirmation email containing the delivery details and, where available, a tracking link.
Tracking information may take several hours to update after the confirmation email has been received.
3. Available destinations
FLÖDEN delivers to:
- Mainland Spain.
- The Balearic Islands.
- European Union countries enabled during checkout.
We do not currently deliver to:
- The Canary Islands.
- Ceuta and Melilla.
- The United Kingdom.
- Switzerland.
- Norway.
- Iceland.
- Countries outside the European Union.
- Territories with special tax or customs arrangements that are not enabled during checkout.
Prices include the applicable VAT. Orders dispatched from Spain to enabled destinations within the European Union are not subject to import duties.
4. Pre-order products
Products identified as pre-order items may be purchased before they are available for dispatch.
The estimated dispatch period will be stated on each pre-order product page.
If a delay prevents us from meeting the stated period, we will inform the customer by email and offer the option to keep the order with the new estimated date or cancel it and receive a full refund.
Pre-orders may also be cancelled for a full refund before dispatch by contacting us at info@flodenbrand.com.
If an order contains both available and pre-order products, the information provided before the purchase is completed will state whether they will be delivered together or separately.
5. Delivery address
The customer is responsible for providing a complete and accurate delivery address. We do not deliver to PO boxes.
Collection points will only be available when offered by the carrier during checkout or during the subsequent management of the delivery.
If you identify an error in the address, please contact us as soon as possible at info@flodenbrand.com. Once the order has been dispatched, we cannot guarantee that the address can be changed.
6. Unsuccessful deliveries
If the carrier is unable to complete the delivery, it may make further delivery attempts or leave the order at a collection point, informing the customer of the steps required.
The customer must follow the carrier’s instructions and collect the order within the stated period.
If an order is returned to FLÖDEN due to an incorrect address, repeated absence, failure to collect it or another cause attributable to the customer, we will contact the customer to agree on a solution. In such cases, the customer may be responsible for the cost of a new delivery.
If delivery cannot be completed for a reason attributable to FLÖDEN or the carrier, the customer will not be charged for the new delivery.
7. Delivery issues
If the order arrives damaged, contains an incorrect garment or is not received within a reasonable period, please contact us at info@flodenbrand.com, stating the order number and attaching photographs where appropriate.
When the issue is attributable to FLÖDEN or to the carrier engaged to complete the delivery, FLODEN COMPANY, S.L. will bear the costs necessary to resolve it.
8. Contact
For any questions relating to a delivery, please contact us at info@flodenbrand.com.
Last updated: September 2026.